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Return and Exchanges

To send an order in return to us, start by contacting us and submitting a request. Please read everything on this page before you do so.

CANCELLATIONS

You can cancel your recent purchase within 15 minutes of placing your order by emailing us directly. Email: info@eluxorabrand.com

Unfortunately, we can no longer cancel after the 15-minute period has expired. Your order is secured in our storage system and is being prepared for shipment. After 15 minutes it is too late to cancel the order and you must follow our return procedure. If your order has already been shipped, we are unable to cancel it.

RETURN YOUR ORDER IF INCORRECT SIZE OR DAMAGED WITHIN 3 DAYS

At our website, you can return your order if the size is incorrect or if the product has been damaged. This must be done within 3 days of delivery. Please email info@eluxorabrand.com to initiate the return. All returning orders need to be trackable to ensure that your item is returned safely. We don't provide a return label, but you can send your return package through a carrier of your choice. You need to cover the return shipping cost when you send the package in return. We are not responsible for any lost or stolen returned items. After you have returned your package, please email your tracking number to our support team. All returns must be communicated within 3 days of delivery, and all returns must be sent in return within 3 days of delivery.

FAULTIY, WRONG OR MISSING ITEMS

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is faulty, or incorrect, or you believe that you are missing an item: Please email info@eluxorabrand.com within 3 days of delivery and include the following information:

Faulty items • Order number • A photo of the faulty item • A description of the issue

Wrong items • Order number • A photo of the wrong item you received • A description of the issue

Missing items • Order number • The name of the item(s) you did not receive (full product name)

Wrong size All size issues must be communicated within 3 days of delivery. If you receive an item that doesn't fit, we'll do our best to make it right. Please contact our support team to receive further instructions on how to measure the product. We will use the measurements to find any discrepancies with our size guide. Once we've confirmed the sizing issue, we'll arrange for store credit, return, or exchange of the item.

Please note that all returns and exchanges must meet the standard requirements outlined in our return & refund policy. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at: info@eluxorabrand.com

TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, THE FOLLOWING CONDITIONS MUST BE MET:

• The item must be unused, unworn, and in the same condition as when it was received.

• The item must be returned in its original packaging with all tags and labels attached.

• The item must be returned within 5 days of delivery.

ORDERS THAT ARE NOT ELIGIBLE FOR A REFUND OR EXCHANGE:

• Sales items, items purchased with a discount code, personal discount codes, and gift cards

• Returns without a return notification from our customer service

NOTE: We believe in providing the highest level of customer satisfaction. Therefore, we want to assure you that if you purchase any items from us, including sales items, items purchased with a discount code, items purchased at a discounted price, personal discount codes, or gift cards, and receive any wrong or defective items, you can always contact us.

We will do our best to resolve any issue as quickly and efficiently as possible.